A rule watches new comments, new DMs, or both, and acts when one matches.
Triggers
- Keyword: the comment or message contains a word, for example
INFO. - Pattern: a regular expression, for more precise matching.
You can limit a rule to certain platforms or certain connected accounts.
Actions
- Reply with fixed text.
- Reply with AI, following the business instructions you write for that rule (prices, opening hours, links).
- Add a tag, assign it to a team member, or mark it read.
Limits every rule runs under
- At most one automatic reply per comment or message, even when several rules match.
- Nothing older than 24 hours gets an automatic reply.
- Comments and messages written by your own account never trigger a rule.
- When a newly connected account sends a lot of automatic replies in a day, you see a warning so you can slow down.
The rules screen in the dashboard is being built now and arrives during the beta.